Executive Perspectives
A series of interviews with industry leaders who join AIIM in helping users understand the challenges and benefits associated with managing documents, content, records, and business practices.
Managing Content Enterprise -- A Unified Content Strategy
Save yourself time, money, and effort by figuring out how your content will be used throughout its lifecycle and throughout your organization.
2008 AIIM Awards
AIIM Congratulates the recipients of all of our awards--industry and professional.
Information Organization and Access
Hanns Kuehler-Kruener
Information needs to be able to be found to be useful. What are some first steps on the path to findability?
As Ye Index, So Shall Ye Retrieve
Susan Cisco
Findability's Critical Success Factors
Federated Search
Bernard Chester
10 Plain Truths About Risk Management for Enterprise Content
What's in your risk managment enterprise content tool kit? More than IT and dusty policies, experts say. How to identify and mitigate risks and develop a path to proactive risk management.
Lessons from the Trenches: Get It Done
Nishan DeSilva and Ganesh Vednere
Creating a delivery playbook for the technology aspects of a records management implementation.
Think You're Compliant?
Cindy Elliott
Corrupt metadata could land you in jail
AIIM: 2008 and Beyond
Bryant Duhon
A conversation with incoming AIIM chair, Bob Zagami.
Enterprise 2.0
Marcia Jedd
Can applying Web 2.0 to an organization make it faster, better? It’s certainly making for more collaboration and knowledge sharing.
Identity and Content
Dan Keldsen
Content security goes beyond access controls
Lessons from the Trenches: Successful Records Management Implementation
Nishan DeSilva and Ganesh Vandere
Usability makes or breaks the RM system.
So it is imperative that the application be
designed to be as minimally intrusive as
possible and attempt to integrate with
existing processes and procedures.
Put a Stop to SharePoint Sprawl
Alan Pelz-Sharpe
In the context of an overall IT governance
program and strategy, SharePoint can add
to your organization’s productivity.
Get Some Help
There are many ways to go when outsourcing ECM. All
of them have their merits.
Churn and Change
Arthur Gringrande
Mergers, acquisitions, and
the ever-changing makeup
of the ECM industry.
Lessons from the Trenches
Nishan DeSilva and Ganesh Vednere
A Practical Approach of Enterprise Records Management
The Drive to Email Archive
John Harney
Advanced primarily by e-discovery and compliance with industry regulations, the email archiving market will grow to over $6 billion by 2010.
Taxonomy Development Advice
Tom Reamy
Accessing and using your information is what you need to do. Developing a taxonomy in conjuction with ECM can help you do it.
Declaring Records
Marcia Jedd
The records declaration process needs to be seamlessly integrated with an organization's document and records management schemes.
ECM in 2008: Compliance Takes Center Stage
James Watson, Jeetu Patel, Gautam Desai and Bill Chambers
Organizations now have even greater reason to find ways to get control of their unstructured data -- for compliance purposes. Doculabs looks at the best practices that organizations will need to adopt ECM in the coming year.
The Consolidation of Collaboration
John Harney
A seamless collaboration space enriched with Web 2.0 technologies and ECM, portal, and IT platform infrastructure promises more robust, flexible, responsive, and innovative solutions.
Document Delivery - The Glamour and Power of It All
Carl Frappaolo
Getting content to the right person at the right time in the right format is a key part of any ECM strategy.
Web CMS: Best Practices
John Harney
When building a Web CMS, ignore feedback from users at your peril.
WCM: When to Call in the Reinforcements
Stephen Powers
Sometimes, you can't do it on your own.
The WCM Marketplace, Circa 2007
Tony Byrne
An overview of the offerings out in the market.
Trends in Delivering Document Communications
James Watson, PhD and C. Ranganathan, PhD
Doculabs and The Electronic Document Systems Foundation conducted a study aimed at understanding the current trends and issues in the document communications industry. The results suggest that electronic delivery of document communications continues to grow, but paper isn't going away.
Searching High and Low
Thomas Pole
Looking for information isn't good enough; you need to be able to find it.
Enterprise Search
Atle Skjekkeland and Tony Byrne
How to get it to really work.
AIIM 2007 Recap
Janelle Julien
Trends -- Industry responds to end users
Step-By-Step
Bryant Duhon
An Interview with new AIIM Chair Jan Andersson, president and CEO of Readsoft
Under Control
Christine Adcock
Best Practices for Document Control
What is Information Resource Management?
Tim Bryce
An overview of a concept for getin gyour IT house in order
XML-Based Content Management -- Control is King
Kevin Duffy
Get a handle on your content by using XML
Does My Organization Need Document Control?
Patricia Santos-Serrao
What questions should you ask yourself to begin to identify what documents you need to have under lock and key?
Executive Perspectives
Bryant Duhon
A series of interviews with industry leaders who join AIIM in eductating and evangelizing the use of content/records/document management tools and practices
Case Study: Sony's Digital Realm
Barrie Locke
Leveraging Worldwide Genius to Gain Marketing Edge
ECM Projects: Getting Started
To successfully manage your content, what do you need to know? Advice from someone who's been there.
The 4 Ps of Collaboration Systems
Michael Tomina
Practical advice for getting a collaborative initiative up and running in your organization.
Blogs and Wikis: Building Customer Connections
Greg Lloyd
Blogs and Wikis aren't just for personal expression
Collaboration Toolbox
Bob Violino
The use of online colaboration continues to grow, as organizations realize the benefits of leveraging the Internet for all types of virtual meetings. An overview of available types of collaboration tools.
Collaboration Tools Bring Across-the-Board ROI
While often difficult to quantify, ROI is the result for organizations using today's rapidly-evolving collaborative applications.
Executive Perspectives
Bryant Duhon
A series of interviews with industry leaders who join AIIM in education and evangelizing the sue of content/records/document management tools and practices.
2007 AIIM Awards
AIIM congratulates the recipients of all of our awards--industry and professional
BPM: Transforming the Organization
Marcia Jedd
BPM is more things to more people today as a range of providers offer solutions of varying stripes.
Developing a Business Process Model
Arthur Hedge
The first step to process efficiency is identifying where you are today.
BPM: How Does it Fit Into An ECM Strategy?
Bill Chambers
How does BPM fit into an ECM strategy -- as a technology, as a solution, and as a set of requirements? An explanation of the relationship between these two technologies and how to bring them together in applications that benefit users.
The BPM Standards Landscape
Nathaniel Palmer
What You Should Care About and Why.
BPM: Suite Value
Brett Stineman
Automating business processes is only one benefit of business process management.
Federal Rules of Civil Procedure -- An Overview
Roger Matus
What exactly is the FRCP?
Coming soon to an Office near You
Mike Alsup
Office 2007, Records Management, and ECM -- Part 2.
State of AIIM: 2006
Bryant Duhon
Thoughts from outgoing AIIM chair, Don McMahan
The Open Source Option
Marcia Jedd
Open source solutions for ECM are emerging in an increasingly commoditized enterprise environment.
10 ECM Pitfalls
Ravi Ramanathan and Dave Susanto
Understand and avoid these common mistakes that can undermine the success of an ECM implementation.
Wherefore ROI?
James R. Dukart
Do ECM projects still require ROI (return on investment) justification?
We're not in Kansas Anymore
James R. Arnold, Esq.; Howard Loos, CRM, CDIA, ECMs; and Gordon E.J. Hoke
A Risk-Based Approach to Records Management
Outsourcing Success: Laying an Effective Foundation
Kendall Dean and Lee Ann Moore
Like any successful relationship, that between customer and service
provider requires care and tending.
ECM in 2007: What's Top-of-Mind for the Coming Year
James Watson, Jeetu Patel, and Bill Chambers
Looking ahead to 2007, Doculabs sees three top priorities for organizations:
the establishment of ECM as an enterprise shared service,
the proper positioning of Microsoft’s SharePoint to co-exist with
existing ECM systems, and the growing importance of architectures
for unstructured information to facilitate efficient search and discovery.
Web Content Providers and Media: Media is a Part of the Web Experience.
Janelle Julien
An interview with Vignette’s Bruce Milne.
Quickly Locate Critical Business Information
Suzanne Prince
Harness the power of information lifecycle management for
archive, search, and retrieval.
Why Full-Text Search (Google-like Search) Alone Isn't Enough in the "Real World" of Business
Frankie Basso
Trends In Enterprise Content Management Outsourcing
Craig LeClair
Business pains are driving the emergence of ECM outsourcing services.
Outsource Document Archiving, But Not Regulatory Control
Bo Manning
While you can outsource your document archiving needs, you are
still responsible for adhering to regulatory requirements.
Outsourcing Faux Pas
Janelle Julien
Common mistakes overlooked by users as they consider
outsourcing their document imaging operations.
Records, Classification, and Search
Atle Skjekkeland
While search technology has a role to play in retrieval of records,
organizations shouldn’t rely exclusively on those tools to do so.
Banking on Documents
James R. Dukart
Suncorp needed a single system to distribute 140 million
documents per year.
Email Archival: What Do You Need?
Kevin Craine
An email archive strategy is imperative as email grows exponentially
Staying Out of Court: Managing Email by Design
Marcia Jedd
Harnessing ways to manage proliferating email to mitigate risk
begins with records management. Setting and enforcing email
policies as a larger set of RM policies are key.
The Retention Game
Janelle Julien
How do you make sure that emails are captured properly to both
mitigate risk as well as keep them available to find again?
Email Management Compliance
TK Train
Why technology alone is not enough.
Coming Soon to an Office Near You--
Mike Alsup
Office 2007, Records Management, and ECM
Easy ECM
Jay Weir
Make ECM transparent to users so that they can work the way
they want—and are used to.
Content Inventories and Content Delivery
Edward Shenderovich
We’re all publishers. A few thoughts on WCM from a
different perspective.
Managing Content On the Web
Tony Byrne and Janus Boye
Where does your content management system end and your portal start?
Global Content Management--The Key Requirements
Benjamin B. Sargent and Donald A. DePalma
What are the core technology requirements for global content management (GCM)?
Creating Personalized Content
Marcia Jedd
Personalized content and highly customized information delivery starts wtih good architecture and flexible systems.
Archiving Electronic Files
Bernard Chester
Maintaining long-term access to content can be difficult. Here are some things to consider as you archive your content.
Executive Perspectives
The ABC's of Records Retention Schedule Development
Ellie Myler
A retention schedule is at the core of any records management program. Here’s what you need to
know to get started.
Retaining Websites
Todd Price
Websites can be subject to e-discovery and contain records too.
Don’t forget to include them in your records and retention
management program.
Don't Forget the Paper
Marcia Jedd
Paper management is just as important as digital records management.
Five Golden Rules of Records Management
Charmaine Brooks
Rules to live by from someone who has been there.
Records Management Mistakes to Avoid
Mark Barsoum
Getting records management right is difficult. Sidestep these Top
10 mistakes to look good as you roll out your RM program.
Federated Records Management--Prototypes and Vendor Hype
John Harney
Federated RM is very promising, but most experts assert it's not ready for prime time.
BPM Implementation Pitfalls
Sandy Kemsley
The Modeling of Business Processes
Arthur Hedge
Before redesigning your processes,
you need to establish how they’ll look.
Review, Reuse, and Recycle
Joel Yarde
Start your BPM project by trying to solve one problem.
You may end up solving many.
Explaining BPM
John Harney
The differences between what is and is not BPM are
often about as clear as mud. Making that distinction
is important as you try to get a handle on your business
process. Understanding your business processes
before you start shopping is not a bad idea either.
Follow the Rules
Marcia Jedd
Better management of how business rules are made and who
makes them, combined with a more holistic approach to systems,
injects agility into the enterprise.
Defining the Business Process for Workflow or BPM Engines
Charlie Plesums
OK, so you understand its’
process before technology.
Now, how do you begin
to define that process?
The Future of Integration in Content Management
John Harney
Organizations have information—data in neat rows and columns, document
images, documents, forms, photos, and everything else that contains important
organizational information—spread throughout the enterprise. What do you need to
know to ensure you're able to see the right information (and all of it)?
ECM For The Masses Becomes A Reality
Russell Stalters and Alex Holcombe
SOA, XML, and Web services are three technologies tipping the scales toward ECM for everyone.
Document Backfile Conversion Project Guidelines
Bud Porter-Roth
Scanning your old documents isn't
just a yes/no question, there are many
factors involved when deciding what
portion of your existing paper files to
convert into electronic images.
Once Upon an Image: Distributed Capture Grows Up
Marcia Jedd
Improved technology, the maturity of capture hardware and software, and lower prices are all helping to drive distributed capture.
Imaging: 10 Keys to Success
Kathy Goerdt
Society 2035
Thornton May
Thoughts on Living in an information-rich
and accountability-obsessed future.
The Future of Content Management Part II
John Harney
With downward acquisition pressure from
larger vendors and upward innovative
pressure from newer vendors, how will
the CM industry shake out?
ECM in 2006: Leveraging Existing Investments
James Watson, Jr. PhD
Many organizations are looking to leverage
existing implementations of enterprise content
management technology. Doculabs looks at
three of the challenges that can keep ECM
implementations from going enterprise-wide.
ECM in 2006
Tony Byrne Tom Dale Russ Edelman Dan Elam
ECM experts discuss the lay of the land in 2006.
Hint: Microsoft and Oracle will play a role.
An AIIMer at ARMA
Gordon E.J. Hoke
Musings from Navy Pier
Records Management Goes Big Time
Marcia Jedd
Sheer proliferation of information, media formats, and compliance issues raise the profile and need for records management.
Enterprise Compliance
Elaine Pelletier
Following up from the July/August issue article on turning compliance efforts to corporate advantage, a further look into how to turn a compliance plan into reality.
Records Management: What to do about it now
Richard Medina and Linda Andrews
Are you ready for enterprise records management? Are the technologies? We say, "Probably not," and outline a strategy for what to do in the meantime.
Email: Corporate Friend or Foe?
Stephane Mendelsohn, Esq. and Dana Blanton
Having too much email is risky. Education employees can help reduce both volume and risk.
Instant Records
Jesse Wilkins
How should organizations treat instant messages?
Email Discovery: Tape Is Not Enough
Brian E. Seward, Esq.
If you're backing up your email to tape, that's not enough to keep you out of trouble.
The Business Case for WCM
Tony Byrne
How to justify an investment in Web content management.
Is Return on Investment Necessary?
Bud Porter-Roth
No See'ums, Potential ROIs, and the Bermuda Triangle.
Email Retention: Time for a New Approach
Thomas Y. Allman
Limiting mailbox size is NOT managing email. A few thoughts on how to start doing it well and right.
The Future of Content Management, Part 1
John Harney
Will content management end up just another dumbed-down feature folded into Windows, not a complex and, admittedly, often high-priced custom solution offered by specialist vendors? You decide
It's Not Your Parents' Records Management Anymore
Gordon E.J. Hoke
An interview with William Saffady
Establishing a Corporate Governance Program for Information Management
Ellie Myler
You know you need a compliance program. What are the steps you need to take to get there?
Empowering ECM with Rules-Driven BPM
By Setrag Khoshafian
Whither the Document
Bill Welty
Business Process Management: Management Tools
Arthur Hedge
Document Management for Free -- An Update
Russell Stalters
Thoughts on Microsoft's impac in the ECM market -- past, present, and future.
Achieving ROI on Enterprise Report Management (ERM) Systems
Bud Porter-Roth
Secure Document Delivery Business Requirements and Challenges
Mitch Baxter
Globalization
Donald A. DePalma, Ph.D
The Ultimate Scalability Challenge for ECM
Content Management as a Publishing Tool
Bernard Chester
Right Here, Right Now Personalized Content
Marcia Jedd
Delivering the right information at the right time to the right end user in the right format is a lot more difficult than it looks. Dynamic publishing, collaboration, and fine-grained search capabilities are just a few of hte outgrowths of the exploding area of personalized content.
Business Process Management - Execution
Arthur Hedge
Collaborative Tools: Records Management Challenges
Robert Smallwood
Fighting the Good Fight
Bryant Duhon
An interview with Information
Nation and Information Nation
Warrior co-authors, Randolph
Kahn, Esq., and Barclay Blair
Talking About My Collaboration
Marcia Jedd
A glimpse into five enterprises using collaborative tools.
ROI - Chicken or Egg?
Bud Porter-Roth
Sustaining Collaboration and Information Sharing*
Juris Kelley
Collaboration isn’t just, or even
mostly technology, it’s a culture
that must be nurtured.
Marrying Digital and Paper Documents
Deborra J. Zukowski
Paper isn't going away. Using paper and digital technologies together can lead to more effective document-based processes.
ECM Comes to the Aid of DR
Richard Slackman
Standards Week at the AIIM 2005 Conference and Expo
AIIM Standards
AIIM 2005 CONFERENCE AND EXPO
AIIM - The ECM Association
What's New & Points of Interest
Keep On Keeping On: The Basics Of Business Continuity
John Harney
A dime saved on business continuity could turn out to be a dollar lost in revenues and reputation. Here’s a primer you can’t afford to miss.
Imaging Solutions Work Hard Toward ROI
Marcia Jedd
A look at how six organizations are using capture solutions.
Business Process Management Design Tools
By Arthur J. Hedge III
For more articles on BPM and workflow, visit
www.edocmagazine.com and enter the following numbers,
one at a time, into
the Quick Link box:
28585, 28323,
27569, and 26720.
Distributed Capture With MFDs
Russ Edelman
Multi-function devices are making inroads in more organizations as product capabilities become more robust and companies
understand the value of distributed capture.
Boosting the Intelligence
Yuri Prizemin
Character Recognition Engines for Greater Accuracy and Speed in Forms Processing
Check 21 and Its Impact on AIIM Members
Harvey Spencer
Barcodes and Document Management
Gordon E.J. Hoke
7 points you need to know to make barcodes work for you.
Principles of Real-world Records Management
Craig Rhinehart
Properly implemented and enforced, process-oriented records management can reduce business risk, increase operational efficiency, and save money.
Automated Forms Processing
Arthur Gingrande
Where it’s been, where it’s going, and what to look for if you’re
buying a system.
Building Compliant IT Sytems
Barclay T. Blair
Compliance is a multi-faceted process. A look at the online clickwrap process illustrates the importance of designing a system with an eye toward compliance from the ground up.
AIIM 2005 Buyers' Guide
AIIM E-DOC Magazine
Your entry into the Enterprise Content Management Solution Provider Community.
Business Continuity and Disaster Recovery
John Harney
Backup Or Shut Down
Potato, Potahto
J. Timothy Sprehe
The differences between electronic document management systems and electronic records management systems are not merely semantic.
Organizing Your SOX Drawer
James R. Dukart
Records managers face new challenges and opportunities as a result of the Sarbanes-Oxley Act (SOX) - technology can help.
Do Not Pass Go
Bud Porter-Roth
Is RM your get out of jail free card or is there more value to RM than that?
The Keys To The Kingdom of Digital Banking
John Harney
This major financial services company implemented a digital check processing solution that improved staff productivity and customer service and, in the process, saved it almost $15 million in the first year of operation.
Foresight 2035
Thornton A. May
Leading Thoughts From AIIM's Leading Lights
EmTAG
Recently, the members of EmTAG collaborated to identify the technologies and trends that will impact your organization in 2005. The result of that collaboration follows.
Finding, Securing, and Using Content
Bryant Duhon
Carl Frappaolo's thoughts on key trends for 2005 and beyond.
TO: Corporations
FROM: The Courts
DATE: Yesterday
SUBJECT: Email Management - Get It Now
John Harney
The legal liabilities for poorly managing a company's email archives are steep indeed. Email management products are proving to be the magic bullet.
Lifecycle Management of Email
Mike Gundling
Wrapping the concepts of ILM around email management will serve as a lifeboat for employees drowning in email.
Memo to CIOs: Don't Forget the Business Case for Compliance
Harald Collet
Modern Tools for Today's RM Environment
Greg Kosinski and Karin Ondricek
Knowledge Assets
Brian Tuemmler
As the means of production shifts from physical plant to what's between the ears of employees, how do you determine the value of your knowledge assets?
The Knowledge Within Email
Adam Wilkins
There's more to managing email than avoiding the courts.
Storing and Managing Your Email Records
Jesse Wilkins
You’ve determined that you need to manage emails
just like any other physical or electronic records.
You’ve put retention policies into place and trained
your staff to declare messages as records, rather than
simply deleting them when the mailbox gets full. You
still have to determine how best to store and preserve
those email records so you can access them again
when you need to. In this article we will examine
some of the issues associated with storing email,
including addressing business and regulatory requirements
and ensuring long-term access to those records.
Managing Email - Overview of Issues
James R. Duhart
Email is a big problem that keeps growing.
Create an Effective Electronic Messaging Policy
Bob Guz, CDIA
As with most things in life, you won't get any closer to wrestling your email to the ground without a plan.
Are You Saving The Right Emails?
Russell E. Stalters
Strategies to Manage Email Effectively
From Threat to Opportunity
Carl Frappaolo
Digital Rights Management Redefines the Value of Security
Security in Motion
James R. Duhart
In the Internet-connected world, protecting content has never been more challenging.
Selecting an ECM Integrator
Martin Greif
Recommendations from three organizations that have been there.
Protection & Security of Your Digital Content With DRM
Arvind K. Krishna
The New Scope of Business Continuity
Elaine S. Price
Even though continuity is receiving more coverage these days, don't rush into anything without solid planning.
Getting To Know You
Jeff Phillips and Christine Klima
So you're publishing to multiple
channels…but are you really
reaching your customers?
Business Process Management Components
Arthur J. Hedge, III
Enterprise Web Content Management: The Devil is in the Deployment
Tony Byrne
Having a plan for publishing to your website is only one step in the process; you actually need to implement that plan.
PDF Viewing Technology Becomes Ubiquitous
Harvey Spencer
While the need for a document image viewer isn't going away, having to pay for one might be going the way of the Dodo.
Wrap Up: AIIM Expo 2004
Bryant Duhon
Or, one editor's idiosyncratic view of the last ECM event.
A Quick Look at Four Interesting Vendors
Pat Turocy
Show Thoughts
Richard Medina
A Look Ahead
Bryant Duhon
New AIIM Chair, A. J. Hyland, Speaks
Shutting Down the Spammers
Garth Olaf Bruen
Despite what Monty Python thinks, no one really wants spam in their inbox.
Award of Merit: Bill Neale
Bryant Duhon
Bill talks about consulting experiences, as well as a future singing career.
Four's Company: Interviews with New AIIM Fellows
Bryant Duhon
Martyn Christian, Priscilla Emery; John Glover, and David Noack reflect on the industry and their indunction into the Company of Fellows.
A Conversation With John O'Connell
Bryant Duhon
Carl E. Nelson Award Recipient John O'Connell talks about starting his company from scratch.
Keynote Wrap Up
Kristinn Vazquez
An summary of keynotes from Anne Mulcahy, Seth Godin, Tom Peters, and a roundtable moderated by Randolph Kahn
Realizing the Agile Enterprise
Setrag Khoshafian
For maximum business agility,
companies should tightly integrate
BPM and business rules engines.
Focus on Process for Competitive Advantage
Avi Greenfield and Christine Klima
Above all else, remember
the golden rule: BPM
tools will not fix broken
processes. Technology
is merely the enabler, and
the tool you utilize will not
improve the way you work.
Process Redesign
Arthur J. Hedge, III
The First Step to Business Process Management
User View: Managing Electronic Submisssions
Robert Leonard, with Paul van de Braak
Wanting to cut time to market for its drugs, the Galderma Group turned to document technologies for electronic submissions
Content Repositories - One or Many?
James R. Dukart
Content is the fuel that keeps your business running. Deciding where that content resides is crucial.
ROI for EDM
Bud Porter-Roth
Thinking of an electronic document management system? Can you justify it?
The Compliant Organization
John Harney
Like it or not, a new slew of government regulations will affect customers of content management this year—and compliance is not optional.
Enterprise Content Management - The New Rationale
Mike Alsup
How To Bring Sanity to Insane RFP’s
Mark W. Fowler
Using a Lean Six Sigma methodology to focus on the right priorities for your business.
Virtualization of ECM
Nathaniel Palmer
Movin’ on up—to the middle? Virtualization brings a new, and more strategic, role to enterprise content management.
A Troika of Interviews
Bryant Duhon
Conversations with three of the keynote speakers for AIIM Expo 2004: Anne Mulcahy, CEO of Xerox; author Seth Godin; and president of Kahn Consulting, Randolph Kahn.
State of AIIM
Bryant Duhon
Thoughts on AIIM and the
ECM industry from outgoing
board chair, Martyn Christian.
Enterprise Content Management Strategies at AIIM Expo 2004
Richard Medina and Joe Fenner
Aside from assessing the impact of recent M&A activity, savvy attendees should drill down into how technology can support business drivers for reducing risk and improving
operational efficiency.
Let's Work Together
James R. Duhart
Beyond instant messaging and email, collaboration tools are
being used by more users every day. Here’s a look at a few uses of collaboration and some trends to look for going
forward.
All Roads Lead to Collaboration
John Harney
The convergence of other types of technology with collaboration is creating a hybrid discipline that’s growing in relevance to production workers.
Broaden Your Outlook and Find the Cure for Email Overload
Dan Carmel
Marry email to other collaborative tools to improve productivity
and accountability.
A Roadmap for Long-Term Knowledge Management Success
Clay Davis
Every journey begins with a single step, but a successful knowledge management project requires you to keep walking.
Eye on IM: Look Into Your Compliance Strategy
David Greene
Instant messaging is very useful, just make sure you’re playing by the rules.
Document Preparation
Arthur Gingrande
Like everything in life, scanning your paper documents will go much more smoothly if you plan ahead by readying your documents for the scanner.
Offshore Outsourcing
John Harney
Offshore outsourcers are on a roll--benefits like lower cost and highly qualified workers make their services particularly compelling.
Processing "Unstructured" Forms
Arthur Gingrande
Content Virtualization:
Nathaniel Palmer
The Next Great Wave in Software Design and the Ultimate Catalyst for ECM
How Compliance Will Drive the Industry
Dan Elam
Security in the 21st Century
Carl Frappaolo
(Electronic) Check Please
Harvey Spencer
A look at the impact of the Check 21 legislation
Prioritizing Corporate Governance and Compliance Drivers for ECM
Richard Medina
ECM Technology Trends and Direction
Richard Medina
AIIM Buyers' Guide
AIIM - The ECM Association
Who's who in ECM? This matrix of ECM vendors is cross-tabbed with their specific technology or service. This handy reference will help you as you research which vendors are right for your technology solution.
Download here
Enterprise Content Management
Bryant Duhon
What is it? Why should you care?
ECM in 2004
Bryant Duhon
Six members of AIIM’s Emerging Technology Advisory Group (EmTAG) sat down with AIIM E-DOC Magazine editor, Bryant Duhon, to share their thoughts on the evolution of the
enterprise content management industry.
Document Management for FREE
Russell E. Stalters
The impact of Microsoft Windows SharePoint Services on the Enterprise Content Management market.
The Art and Science of Prognostication
Thornton May
This Race Goes To The Steady
John Harney
Here are a few ASPs AIIM members should keep an eye on. They're offering great services at the right prices.
The Case for Outcome-Based Solutions
Russell E. Stalters
Or why traditional requirements and needs analysis contributes to IT implementation failures.
Business Process Outsourcing on the Rise
James R. Duhart
While BPO does make sense, as with all technology decisions, make sure it makes sense for you.
Return On Investment
Angela Ashenden and Alan Pelz-Sharpe
Building a business case for ECM.
Banking on Document Access
Sue Douglas
Infrastructure software provides Internet access to more than one million members at State Employees' Credit Union.
Email Technology for Every Business Need
Randolph A. Kahn, Esq.
Why your next email technology purchase needs to be policy driven.
Putting Collaboration in Context
Dan Ryan
Creating and Sharing Information Through Content Management
You got your e-form in my content manager!
David Scott-Bigsby
Four ways to streamline business processes by pairing XML e-forms with Content Management systems
Distributed Capture
Harvey Spencer
The technology to capture your documents at their point of
origin is here. You just have to take advantage of it.
New Federal Agency Rules On Data Security
Jack Scott
A look at two best practice papers for healthcare and financial services.
Extending the Value of EDMS Repository through CRM
Dennis Shin, Subodh Ahuja, and Linda Andrews
Doculabs discusses how organizations can extend the value of their EDMS investments through the development of a comprehensive customer relationship management strategy.
Sign on the (Digital) Dotted Line
James R. Duhart
The laws are in place, the technology is becoming more advanced, and companies are beginning to use digital signatures more often.
Personalization And CRM. Know Thy Customer.
John Harney
Personalization in a CRM strategy can improve marketing and up sales -- provided you do your homework on your customers.
Information Transformation - The Next Generation
Darryl R. Dobin
Just because your information is old doesn't mean it's worthless, especially when trying to serve your customers.
The Need for a Reference Archive
H. Andrew Lawrence
When business accountability becomes an IT liability; its too late too say, "I'm sorry"
Compliance: the New Information Management Driver
Alan Pelz-Sharpe
Keeping Score
Sue Walden
Introducing the Balanced Scorecard
into Records Management Programs
On the Road to Records Management
James R. Duhart
You know you need records management. This article will help you take the first step on the road to a successful RM program.
Top of the Show
Mike Alsup, Tom Dale, Russ Edelman, Dan Elam, Mike Rogers, Don Scott, and Jack Scott
Every year, AIIM's EmTAG compiles a list of industry trends emergent from the AIIM Show and Conference. Here's this year's offering.
Interviews with the Newest AIIM Fellows
Bryant Duhon
Compliance Issues and Records Management
Naomi Miller
How Enterprise Records Management Can Save Your Company from the Risks of Regulatory Non-Compliance
Let's Get Together
John Harney
Though by definition collaboration products share several common capabilities, they are also different enough to fall into distinct categories. All, though, improve team productivity in the workplace.
Collaborative Technologies Require Collaborative Mentalities (Part II)
Anne Pellicciotto
Key Tools and Techniques for Change Agents.
Impact of Government Policy on ECM
Sarah Drew
Government regulations put ECM at the top of many companies' agendas.
Search PDF Documents
Harvey Spencer
Adobe's PDF Searchable Image is a wonderful format for capturing documents and finding them, but understand what you are getting and beware of relying on it in certain cases.
What is Document Management without Workflow?
Joby O'Brien
Mind The Gap
Bob Puccinelli
When it comes to closing the communications breach between business and IT, business process management can play a key role.
Content Delivery: The Other Side of the CMS Lifecycle
Tony Byrne
Having great content doesn't really matter if you can't get it to those interested in reading it.
Team Effort
Richard Medina, Kelley West, and Joe Fenner
Collaboration gives everyone in your organization, and beyond, the ability to work smarter.
Finding That "Just Right" Information
James R. Duhart
Finding information is easy. Finding the right information is an altogether different story.
Converting Legacy Data to the Web
James R. Duhart
As "unstoppable" as legacy-to-Web conversion is, make sure you actually have a reason for the conversion and then be sure to thoroughly plan the process.
The State of AIIM: 2003
Bryant Duhon
Outgoing AIIM chair, Reynolds Bish, provides his thoughts on where AIIM-and the ECM industry-is headed.
Content Management Strategies at AIIM 2003
Pat Turocy, Kelley West, and Beth Kujawski
Expect the buzz at this year's show to be about maximizing productivity while minimizing expense.
Content on the Move
Seth Earley
Even though wireless standards are still in their infancy, you need to start thinking about content distribution to mobile devices NOW.
The Case for Single-Source Publishing with XML
Bill Tripp
Even with the Web, you'll still need to print documents. Here are a few thoughts for how to publish content efficiently to both the Web and paper.
Welcome to AIIM 2003
Bryant Duhon
The 20 Most Important Issues to Address When Hiring As ASP
John Harney
Use these basic criteria to short-list ASPs for final evaluation.
Are You In or Out?
Michael Glass
When making the decision to outsource or in-source, it's key to do a thorough financial analysis. Sometimes it's better to do it yourself.
To Scan or Not To Scan?
William E. Neale
When it comes to scanning your paper documents, there are a lot of things to consider.
The Big Picture
Lisa A. Desautels
An article about large-format scanning.
Cost of Software Customization
Ivan Lybbert and Jeff Snabel
Nearly all products need to be tweaked to fit within any particular business environment. You need to make sure that those tweaks don't cost more than you can afford.
The DNA Of Enterprise Application Integration
Rosemary Rock-Evans
Two approaches to enterprise application integration (EAI) in the e-business world.
Under The Enterprise
Gordon E.J. Hoke
Find the best platform fit for your mid-sized organization or department.
Electronic Owner's Manuals
Dan Demaree
Tweddle Litho uses XML-based content management to develop new interactive automotive owner's guides for Ford.
Content Is King - Still
Carl Frappaolo
When implementing a portal, functionality and bells and whistles are good, but without good content, pointless.
PDF/A
Bryant Duhon
The PDF/Archive standard will take the first step to addressing some of those pesky problems associated with keeping electronic content accessible far into the future.
What is Enterprise Content Management?
Bryant Duhon
It's been two years since we've had an article setting out AIIM's definition for ECM. Here's a quick refresher.
Media Considerations for Record Retention and Archiving
Jack Scott
OK, you've figured out which records to keep. Now, you just need to decide what you'll be keeping those records on.
Talking Storage
Bryant Duhon
A roundtable discussion with members of AIIM's Emerging Technology Advisory Committee.
e-doc spent time on the phone with the group at the last EmTAG meeting, which included visits to storage vendors Plasmon and StorageTek.
MoReq: Model Requirements for the Managmenet of Electronic Records
Martin Waldron
The MoReq guidelines can serve to bridge the gap between best practice for electronic records management and an electronic document and business strategy.
Electronic Document Archival Dilemma
James R. Duhart
Are there viable electronic archiving technologies? PDF and XML may be the answer.
A Year Later... Where Does the Service Bureau Fit In?
Bob Zagami
More so than most years, the world's a different place than at this time last year. Through it all, service bureaus maintain a key role in many business strategies.
Outsourcing Content Management
James R. Duhart
When it comes to managing your content, there's no real need for you to do it all yourself.
Understanding the ECM Market
Kelley West, Brook Foust, and Christine Klima
Making Sense of enterprise content management is a lot easier if you think of it as a broad market rather than a single business challenge or technology solution. Doculabs uses this concept to help organizations understand how to approach their ECM initiatives
Enterprise Content Capture
Chris Thompson
A new architecture for improving transaction processing.
Keeping Up With A Changing Industry
Bryant Duhon
Each year, it seems that we are talking about how AIIM is going to meet the challenges of a changing industry. In the following pages, Jordan Libit gives his views on the state of AIIM from is unique perspective as both a member of the industry and chair of its premier association.
Enterprise Image Repositories...Documents? Reports? Checks?
Nancy Thornton
The Value Proposition for Electronic Billing
David Saul
Electronic bill presentment and payment (EBPP) has become a "killer application" for the Internet in the US and is on the road to becoming one in Europe, with the UK leading the charge.
Getting CRM on Form
Andy Dawson
Stop to consider what customer relationship management or CRM means - or ought to mean - and it's immediately apparent that something has gone wrong
Free-Forms Processing
Harvey Spencer
Applying forms processing to accounts payable processing.
Applications for Document-Centric Collaboration
Richard Medina and Joe Fenner
Document management and collaboration are critical for applications such as mortgage loan processing. Doculabs explains what's required to build a successful solution.
Email Records Management
Adam Wilkins
The Hidden Legal Risks: Improperly managed email can get your company into trouble. A balanced email system will keep you out of legal hot water and can serve as a component of a knowledge management system.
CDSPs-Taking Content to the Edge
John Harney
Content distribution service providers put global content just around the corner.
Web Services: Perpetuating the Legacy?
Don Berman
Where is Web services technology and what can it do right now?
Records Management Across Europe
John Symon
Successful DLM Forum 2002 attracts broad EU attendance-plans underway to extend to the DLM initiative to focus on "Document Lifecycle Management."
Go With the Flow
Rashid Kahn
It's old hat that the Internet has sped up the business world. A technology that's not old hat, workflow, can help you operate on Internet Time.
A Crucial Year for Customer Relationship Management
James R. Duhart
Despite a spate of recent articles concerning the lack of success of CRM installations, it will continue to play a role in companies' business strategies.
Customers at the Portal!
Hadley Reynolds
How the customer became strategy and the Internet became the organization's most important location.
Content Categorization
James R. Duhart
Making Sense of Information Overload
Back to the Future
Bryant Duhon
Recently, members of EmTAG gathered to discuss challenges
for users in the next year. What we found is that, even with new technology, many basic business needs remain the same.
"Enterprise" Content Management at AIIM 2002
Richard Medina and Joe Fenner
AIIM is rolling out the red carpet, positioning its 2002 Conference and Expo as THE show for enterprise content management. But are the vendors ready with true ECM solutions? Doculabs explains.
View From the Top
Bryant Duhon
Outgoing AIIM Chair, Cliff Sink, gives his thoughts on the ECM industry and AIIM's renewed focus on strengthening its chapter network.
The Danger of Digital
Andy Lawrence
Gaining Technological Independence Through Digital Preservation.
Archive It
Margie Jankowski Friant and Kim Schroeder
How to digitize archival items and records
Keeping the Record
Geoff Moore
Records Management in Mergers and Acquisitions
E-Forms
Harvey Spencer
Electronic forms covers a lot of territory - from filling in forms online to allowing forms to be printed. Here's a look at the issues and applications as well as some of the companies
offering answers to the problem.
Records Management Emerges
James R. Duhart
Good records management is a requirement for all companies, everywhere.
What Is A Record?
Randolph A. Kahn, Esq.
The most important definition in information management.
Web Content Meets Records Management
Diane Marsili
Collaboration Junction
James R. Duhart
Enterprises seek software to help users work together in real-time or anytime workgroups.
E-Procurement In Supply Chains
Sam Tulip
Few would disagree that an e-payables system can bring massive economic advantage in terms of reducing administrative overheads, payment delays, and frustration for suppliers. In practice, however, invoice processing still requires a good deal of manual intervention.
The Black Hole In The Internet
Michael Anobile
If your Web site is just in English (or any other single language), you're missing out on a world of opportunity.
Securing Content In an Insecure World
James R. Duhart
Information is the lifeblood of today's economy. What are you doing to keep your content secure?
Email Archiving - An Update from Europe
Dan Lucarini and Jon Helfet
A quick look at the state of government regulations around the continent.
Evaluating Enterprise Content Management
Angela Ashenden
Ovum analyst Angela Ashenden takes a look at six of the vendors who have tossed their hats into the ECM arena.
Web Services 101
John Harney
Save this article - soon you're going to want to see how you can apply the capabilities of Web services to content management.
The New Business Necessity
Martin Waldron
The importance of electronic records management is increasingly obvious. What are some of the implications for business and the records manager?
HIPAA (or is it HIPPA?)
Harvey Spencer
Whatever you call it, the looming deadline for HIPAA compliance will impact beyond the health care industry.
Managing Enterprise Content: A Unified Content Strategy
Ann Rockley
Save yourself time, money, and effort by figuring out how
your content will be used throughout its lifecycle and throughout your organization.
Collaboration Tools - What Works and What Doesn't
Joby O'Brien
A few tips on what to look for in a collaboration product.
Email Chaos
Bryant Duhon
Got email? Everyone does these days. here's a list of vendors who can help you solve your email nightmare.
Integrating Wireless Technologies with a Remote Content Management Platform
Francois Buchs
This article is based on a real-world experience gained by the author while integrating a remote content management platform with wireless technologies. The discussion is restricted to two types of wireless devices: personal digital assistants (PDAs) and Web-enabled mobile phones.
It's What's Between the Ears That Counts
Frans Lens
Frans Leens discusses management, organizational, and individual issues in tackling cultural barriers to aligning document management with knowledge initiatives
Safety First
Judy Silver
Keeping content secure is crucial in today's electronic world.
Top 10 Industry Trends/Issues
Russ Edelman, Mike Rogers, and Jack Scott
While not as funny as Letterman, the following list of 10 topics is crucial to your understanding of the shape of the ECM industry.
AIIM 2002 Best of Show
James Watson
Doculabs went to the AIIM 2002 Conference and Expo in San Francisco. Here's a sampling of what we saw--and what we think of what we saw.
A Capture Snapshot
Harvey Spencer
Industry veteran Harvey Spencer provides a quick rundown of capture products at the Show, among other things.
Email Management: Products for Every Problem
John Harney
Archiving? Collaboration? Security? There are email management products worldwide for all those uses. Installed? Hosted? Wireless? That too.
Interview with Antonio Paulo de Andrade e Silva
Bryant Duhon
Making Your Technologist an Electronic Record Builder
Randolph A. Kahn, Esq.
Good records aren't born; they're made.
Digital Signatures
Jim Minihan
Online, how can you prove who you are when making a transaction? Read on for a discussion of the legal background for digital signatures, another component of keeping documents secure.
That's a Wrap
Bryant Duhon
Another AIIM has come and gone. The next 12 pages will give you a good overview of the event--without the sore feet.
E-mail -- Just Another Record
Dan Schneider
A proposed solution to the issue of saving emails.
We Want Information
Jan Duffy
Is knowledge management an opportunity or a threat for the information/records manager?
Ancient and Modern
Robert Cary
Metadata has been in use for millennia. However, the electronic world makes the effective use of metadata crucial for successful information management.
Visions of the Future
Harvey Spencer
The pros, cons, and prospects for the use of color imaging in document imaging
Better Customer Relationships -- The Tools of the Trade
Rohit Nayak
A quick overview of technology components to create a customer-facing e-business solution
KM Spawns the Portal (And Some Other Interesting Gadgets)
John Balla, Lisa Matway, and Linda Andrews
Doculabs discusses the trends in the portal software marketspace.
Thriving In A Dot.Com World: The Human Factor is Key
Anne Pellicciotto
As effective as technology is today, without the right people pushing the buttons, it just doesn't matter.
EBPP: What Are The Differences Between North America And Europe?
Jan Willem Donselaar
With electronic bill presentment and payment (EBPP), there is a world of differences between the Old World and the New World. Jan Willem Donselaar delves into some of the key differences on both sides of the Atlantic.
Keeping Track of Customers
Tony Woods and Kate O'Rourke
Though front-facing CRM systems are important, don't underestimate the importance of analytical CRM systems.
Looking Back, Looking Forward
Bryant Duhon
Waking a Sleeping Giant
Gordon E.J. Hoke
An AS/400 Document Technologies Special Interest Group Is Born
The Role of Content Management in E -Commerce
Lisa Matway, Rich Huff, and KelIey West
As organizations add more and more functionality to their e-commerce sites, they recognize the need for sophisticated content management. Doculabs discusses how e-commerce vendors are addressing this demand.
Workflow - The Perfect Glue For Customer Relationship Management
Martin Ader
As organizations face constant pressures to improve quality and get products to market faster, workflow technology is gaining momentum in the area of customer relationship management (CRM) while providing the perfect glue between customer-facing and back-office processes. Martin Ader investigates
Storage Outsourcing
Bryan Betts
It looks as though outsourced storage will become a healthy Business. The question is how confident you can be in the supplier and the service on offer
Corralling Electronic Information: Does Your Company Need A Rancher?
Randolph A. Kahn, Esq.
The spread of mobile computing devices and their use in the corporate world is expanding yet again what can be considered as a record. How does a company go about rounding up and managing that data?
Storage Area Networks Mature
Jack Scott
A quick overview of the state of network storage.
A Change Will Do You Good
Alan Weintraub
A change in strategy would do document management vendors (and users) a great deal of good and enable them to reach those huge revenue projections of the past half decade.
High Volume XML Publishing
Evan S. Huang
Efficiently integrating XML publishing into your organization is complex, but the benefits can be enormous and more options are emerging.
Microsoft's SharePoint
Arthur Gingrande
Will MS SharePoint Portal Server bring desktop document management to the masses?
The Value of Personalization in Customer Management
John Harney
The more you treat your customers, business partners, and employees like unique individuals, the easier it is to market, sell, and service them.
Records Management: The Spotlight is On
Galina Datskovsky, Ph.D
Protect yourself by creating--and adhering to--a records management system.
Putting The Customer First
Nancy Thornton
As customer relationship management has evolved, it has become more complex and difficult to implement. Even so, CRM is essential to nearly all companies today.
Hosted CRM -- Ready For Prime Time?
Clive Longbottom
Is it possible to outsource your whole CRM strategy to an ASP? Probably not yet and even then, it depends.
CRM Benefits From Holistic Approach
Bryant Duhon
Key CRM findings from the just released worldwide industry study from AIIM and Gartner, Enterprise Applications: Adoption of E-Business and Document Technologies, 2000-2001.
Outsourcing -- The Business-Critical Strategy
Mike Riley
Outsourcing isn't just conversion of paper into digital images any longer.
Document Conversion Virtual-Style
John Harney
Put down that rope and saddle, old timer -- you can lasso those documents a lot easier now with this new thing they call an ASP.
Ten Questions To Ask Your ASP -- And Why
Clive Longbottom
Evaluating Portal Servers
Carol Choksy, Eric Sanchez, and Dave Homan
What's the difference between portals and knowledge management (KM)? How can you make the most effective use of portals within your KM strategy? Should they even be expected to provide the same capabilities? Doculabs explains.
Think Locally, Manage Content Globally
Brian Tuemmler
If you're doing business outside of your home country, you need to understand how to make your business attractive to customers from other states and regions
Media Migration: Timing Is Everything
Ross Checkley and Scott Johnson
Unlocking the Value of the Printstream - The Value Of Legacy
Glen Manchester
Content Migration: The Race To Repurpose
John Harney
Need to move legacy and Web-generated content into virtual e business venues like customer-service websites, portals, and even e-marketplaces? A new generation of content migration products can save businesses large and small a lot of time and money.
Communities Of Practice - The Human Rhythm Between the Company Notes
John Harney
In Internet Time, companies put a premium on execution - sometimes at the expense of innovation. Communities of practice grant employees a learning venue in which to voluntarily pursue solutions that their employers couldn't have anticipated.
Improving E-business Productivity With Collaboration Software
Arthur Gingrande
Delivering Information Outreach to the Masses
Andy Coutts
Information Outreach technology meets the requirement to widely disseminate information across the extended Internet-based enterprise.
Serious Business
Bryant Duhon
Despite some confusion over what enterprise content management is exactly, exhibitors and attendees got down to business at AIIM 2001
AIIM 2001 - Prime Time For Content Management
Paul van de Braak
Another year, another theme. The 50th AIIM Expo and Conference in New York was all about content management.
Making Human Resources Internet Resources
James R. Duhart
Using technology to Web-enable a company's HR process can save companies time and money, but don't forget the "human" in the process.
EmTAG Virtual Roundtable
Bryant Duhon
A group of AIIM's EmTAG members' thoughts on AIIM 2001 and the industry.
Buzzword Bingo
Priscilla Emery
Enterprise Content Management Definitions and Terminology
Recognition Services Delivered via the Internet
Brian Ball
The ASP model has become the answer for many capital-constrained small and midsize enterprises. When does it make sense to go with an ASP. What should you look for when evaluating candidates.
Document Management Strategy – from Diapers and Beer
Doug Switzer
Alphabet Soup
John Drollinger
Acronyms Everywhere – Media Options In Data Storage
Supply Chains Casting Their Nets Wide
Judy Silver
The Internet has had an enormous impact on supply chain (SC) planning and management and business of all sizes are now taking advantage of a Web-enabled SC.
E-Commerce - Moving from P-forms to E-forms
Arthur Gingrande
The changing role of electronic forms processing in business processes.
Content Management...Friend or Foe in the DM Arena
Lawrence Drinkwater
Although content management and document management provide similar business benefits, their difference in meeting the impending flux of Web-based information demands for the extended enterprise seems to be widening. So much so that some industry experts believe that it's only a matter of time before content management ultimately displaces document management.
Capturing the E-Business Experience
William Zastrow
As customers increasingly use the Web to buy things, recording that customer transaction becomes more important.
E-Human Resources
James R. Duhart
The Internet, E-Business, And Documents
Stephen Poe
E-Business At AIIM 2000: More Than Just A Message
Priscilla Emery
The companies and technologies are familiar, but the focus on e-business is relatively new and real.
IXOS Rises to New Heights with b2b Content Management
Paul van de Braak
Shoring up its position as leading vendor in the e-business document management space, Munich-based IXOS Software AG (www.ixos.com) recently launched its latest product offering IXOS-eCON, an Internet-based document portal. An interview with Peter Lipps, VP Business Strategy of IXOS (NASDAQ: XOSY, Neuer Markt: XOS).
Electronic Record Keeping - Issues in Search of Answers
Dan Schneider
Records managers face difficult challenges regarding records, including how to make records more than just a drag on the bottom line and how to decide what a record is.
The Customer Is Always Right
Clive Longbottom
Organizations should create a customer focused ethic first before throwing money and technology at solving customer relationship management issues.
Legacy Data Integration And Modernization Heats Up
James R. Duhart
As the information revolution moves on, how will you manage to keep access to your older, but still important, information?
KMWorld Conference
Brian Tuemmler
Content Management In A Wireless World
Arthur Gingrande and Bernard Chester
For business content management, wireless technology opens up a fresh channel for existing services and the possibility for completely novel services that can reach customers 24 hours a day.
What's In A Name?
George Parapadakis
Though the term "knowledge management" has gained a certin cachet in recent years, it really boils down to managing content.
Solutions For Secured E-mail Delivery
Bob Puccinelli
You use e-mail everyday. Wouldn’t it be great if you could e-mail important business documents (and not just those ubiquitous jokes) without worrying about having them read by someone else? Read on for a few solutions that allow just that.
Exchanging Manufacturing Documents
Mark Andrews
This is the unabridged version of an article that appeared in the November/December 2000 issue of e-doc.
Customer Information On Call
Mason Grigsby
Enterprise Report Management products can serve a crucial role in making customer information available within e-billing and e-commerce customer service solutions.
Evaluating Web Content Management
Alan Pelz-Sharpe and Angela Ashenden
Web content management tools can provide considerable sophistication in the way they manage content. But choosing the right tool requires that you understand the content, its variability, its creation, and its archive cycles.
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